Frequently Asked Questions
Everything you need to know about our pro-grade kitchen gear.
How do I care for my Hedley & Bennett apron?
To keep your apron in top shape, machine wash cold with similar colors and tumble dry low. For waxed canvas styles, spot clean only and avoid high heat to preserve the protective finish.
Do you offer custom embroidery for teams?
Yes! We offer high-quality custom embroidery for bulk orders. You can add your logo or custom text to our aprons and chef coats by contacting our culinary sales team.
What is your return policy?
We want you to love your gear. We accept returns and exchanges on unused, unwashed items in their original packaging within 30 days of purchase. Please note that embroidered items are final sale.
How long does shipping take?
Standard orders typically ship within 1-3 business days. Domestic delivery usually takes 3-7 business days depending on your location. Expedited shipping options are available at checkout.
Are your products covered by a warranty?
We stand by our craftsmanship. Our products feature a Lifetime Guarantee against manufacturing defects in materials and workmanship. If your gear fails due to a defect, we will repair or replace it.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Shop Pay Installments for flexible payment options.